DISCOVER A HEALTHIER YOU
Purpose-built with advanced health and fitness features, the Venu 4 GPS smartwatch is your on-wrist support to help you better understand your body and make healthier decisions.
BRIGHT, COLOURFUL 1.2″ AMOLED DISPLAY
UP TO 10 DAYS OF BATTERY LIFE IN SMARTWATCH MODE
ADVANCED HEALTH AND FITNESS FEATURES
LIGHTWEIGHT 41 MM CASE WITH METAL DESIGN
WORKS WITH THE GARMIN CONNECT™ APP ON iPHONE® AND ANDROID™ SMARTPHONES
BRIGHT LED FLASHLIGHT
WHAT YOU'LL LOVE
24/7 HEALTH MONITORING
Make improvements toward a healthier lifestyle with extensive health monitoring features, such as Body Battery™ energy monitoring, stress, Pulse Ox1 and women’s health tracking — including past ovulation estimates2 — and more3.
ADVANCED SLEEP TRACKING
Get a sleep score and personalised coaching for how much sleep you need and how you can improve. Even keep track of different sleep stages and naps — and see key metrics, such as HRV status and skin temperature3, to better understand your health. Plus, with the sleep alignment feature, see how aligned you are to your circadian rhythm, and see your sleep consistency.
HEALTH STATUS
See whether your health metrics — such as heart rate, HRV, skin temperature3 and Pulse Ox1 while sleeping — are trending away from your usual range, which could indicate added stress to your body. These changes could be related to physical activity levels, environment, stress, alcohol intake, potential illness and more (available in beta4).
WORKOUT OPTIONS
Track all the ways you move with more than 80 preloaded GPS and indoor sports apps — including walking, running and more. Reach your goals with Garmin Coach training plans for running, cycling, strength and fitness; some even adapt based on your health and fitness metrics. Or get daily suggested workouts made specifically for you.
LIFESTYLE LOGGING
Log custom or preset behaviours — such as caffeine and alcohol intake — and view reports on how those lifestyle choices impact your sleep, stress, and HRV3 in the Garmin Connect app. That way, you can make more health-conscious decisions.
EVERYDAY UTILITY
A bright LED flashlight provides convenient illumination when you need it. Make and take phone calls from your wrist when your watch is paired to your smartphone. You can even control watch functions with voice commands — or use your smartphone’s voice assistant to respond to text messages and more.
SUPPORT YOUR EVERY GOAL
HEALTH
BODY BATTERY ENERGY MONITORING
See your energy levels throughout the day, so you’ll know when your body is charged up or needs to rest.
HRV STATUS
Gain a deeper understanding of your overall health through heart rate variability while you sleep.
GARMIN ECG APP
The ECG app5 uses sensors to record the electrical signals that control how your heart beats. It analyses that recording to detect signs of an irregular heart rhythm called atrial fibrillation (AFIb).
SMART WAKE ALARM
Wake up more refreshed. The smart wake alarm gently wakes you at the optimal time.
MORNING REPORT
Receive and customise an overview of your sleep, recovery, daily calendar, HRV status and more as soon as you wake up.
EVENING REPORT
Prepare for tomorrow before bed with a reminder of sleep need, tomorrow's workout, weather and events.
WRIST-BASED HEART RATE
The watch constantly samples your heart rate, including high and low heart rate alerts3 based on your specific levels.
WOMEN'S HEALTH TRACKING
Track your menstrual cycle or pregnancy, plus get exercise and nutrition education. With skin temperature tracking while you sleep, get better period predictions and past ovulation estimates2.
HEALTH SNAPSHOT
Log a 2-minute session to record key health stats, then generate a report to share with your healthcare provider.
BREATHING VARIATIONS
For a closer glimpse of your health, the breathing variations feature helps you understand shifts in your breathing patterns as you sleep6. These shifts could be related to environment, alcohol, or potential sleep disorders such as sleep apnea.
MEDITATION
Help reduce stress, anxiety and more with voice guided meditation practices.
JET LAG ADVISER
Help minimise the effects of jet lag with guidance on light exposure, sleep schedule and exercise.
FITNESS
WORKOUT BENEFIT AND RECOVERY TIME
Better understand how each workout affects your body and how much time you need to recover.
TRAINING READINESS
Wake up and get a readiness score based on your sleep quality, recovery and more, so you can determine whether to go hard or take it easy.
TRAINING STATUS
Get insight into training effectiveness, and know whether you're training productively, peaking or strained.
Wheelchair mode
Track your daily pushes3, plus get weight shift alerts, sports apps and workouts for wheelchair users and more7.
STRENGTH TRAINING
Elevate your performance with a built-in activity profile, targeted strength training plans, workouts and more. You can also track reps, sets and even rest time.
WORKOUT CREATION
Create step-by-step workouts from more than 1,600 exercises in the Garmin Connect app, and send them directly to your watch.
ANIMATED ON-SCREEN WORKOUTS
Improve your form with downloadable animated workouts from Garmin Connect for HIIT, cardio, strength, yoga , mobility and Pilates.
MIXED SESSION
Track multiple activities in one session. Just choose one activity, press stop, then move to the next.
GOLF ACTVITY
Get distance to the front/middle/back of the green, layups, hazards and more for 43,000+ courses.
RUNNING AND TRIATHLON
MULTI-BAND GPS
Get superior positioning accuracy and optimised battery life with SatIQ™ technology.
WRIST-BASED RUNNING DYNAMICS
View crucial running metrics such as cadence, stride length, ground contact time and more to help improve your running form.
WRIST-BASED RUNNING POWER
See how much power you're applying during your run so you can manage effort and fine-tune your training.
Courses
Create or find existing courses in the Garmin Connect™ smartphone app, or sync from your favourite third-party platforms.
TRACK RUNNING
Your watch will record accurate lap distances in meters on tracks all over the world.
PACEPRO™ PACING STRATEGIES
Plan race-day strategy with GPS-based pace guidance for a selected course or distance.
TRIATHLON AND MULTISPORT
Automatically record splits with built-in profiles for triathlons, duathlons, brick workouts and swimruns. Or you can create your own.
RUCKING ACTIVITY
A dedicated rucking activity profile allows you to enter pack weight.
CONNECT
GARMIN CONNECT APP
See your health and fitness information, connect with friends and more.
SMART NOTIFICATIONS
Receive emails, texts and alerts on your watch when paired with your iPhone or Android smartphone.
ON-WRIST TEXTING
Use the keyboard to send quick text responses on your paired watch (Android only or through the Garmin Messenger™ app8) so you can keep your phone in your pocket.
VIEW PHOTOS
With an Android phone, view photos sent to you directly from your watch's screen.
MUSIC
Download songs plus playlists from your Spotify, Deezer or Amazon Music accounts for phone-free listening (subscription required).
GARMIN PAY™ CONTACTLESS PAYMENTS
Breeze through checkout lines or transit systems with participating providers.
SAFETY AND TRACKING
If your watch senses that an incident occurred, it will send a message with your live location9. Or if you feel unsafe, you can do it manually.
GARMIN SHARE
Easily share saved locations, courses and workouts with friends' compatible Garmin devices.
GOOGLE MAPS™ APP
Know where to go when walking, running or cycling. Enter your destination in Google Maps on your Android™ smartphone, then follow turn-by-turn directions on your wrist.
SPECS
|
What You'll Love
|
|
| Sleep Score and Insights | ✔️ |
| Battery life (smartwatch mode) | Up to 10 days |
| Pulse Ox Blood Oxygen Saturation | Yes (spot-check, and optional all-day acclimation and in sleep) |
| Garmin ECG App | ✔️ |
| LED flashlight | ✔️ |
| Garmin Pay™ | ✔️ |
| Multi-band GPS | ✔️ |
| Music storage | ✔️ |
| Make calls and send texts via voice | Yes (with paired compatible smartphone) |
| Training Readiness | ✔️ |
| Training Status | Improved |
| Watch display type | AMOLED (optional always-on mode) |
| Touchscreen | ✔️ |
| Water rating | Swim, 5 ATM |
| Wheelchair mode | ✔️ |
| General | |
| Strap material | Silicone |
| Lens material | Corning® Gorilla® Glass 3 |
| Bezel material | Stainless steel |
| Case material | Stainless steel and fiber-reinforced polymer |
| Quick release bands | Yes (22 mm, Industry standard) |
| Physical size |
45 x 45 x 12 mm |
| Fits wrists with a circumference of 135-200mm | |
| Weight | 38 g (56 g with included band) |
| Built-in speaker/microphone | ✔️ |
| Display Size | 35.3 mm (1.4″) diameter |
| Display Resolution | 454 x 454 pixels |
| Colour display | ✔️ |
| Large font option | ✔️ |
| Battery type | Lithium ion |
| Battery life | Smartwatch mode: Up to 12 days (4 days display always-on) |
| Battery Saver Smartwatch mode: Up to 25 days | |
| GPS-Only GNSS mode: Up to 20 hours | |
| All-Systems GNSS mode: Up to 19 hours | |
| All-Systems GNSS mode with music: Up to 9 hours | |
| All-Systems GNSS mode + Multi-band: Up to 17 hours | |
| All-Systems GNSS mode + Multi-band with music: Up to 9 hours | |
| Charging method | Garmin proprietary plug charger |
| Memory/history | 8 GB |
| Clock features | |
| Time/date | ✔️ |
| GPS time sync | ✔️ |
| Automatic daylight saving time | ✔️ |
| Alarm clock | ✔️ |
| Smart wake alarm | ✔️ |
| Timer | ✔️ |
| Stopwatch | ✔️ |
| Sunrise/sunset times | ✔️ |
| Health & Wellness Monitoring | |
| Wrist-based heart rate (constant, every second) | ✔️ |
| Resting heart rate | ✔️ |
| Abnormal Heart Rate Alerts | Yes (high and low) |
| Respiration Rate | ✔️ |
| Fitness Age | ✔️ |
| Body Battery™ Energy Monitor | ✔️ |
| All-day Stress | ✔️ |
| Relaxation reminders | ✔️ |
| Relaxation Breathing Timer | ✔️ |
| Meditation | ✔️ |
| Breathwork | ✔️ |
| Sleep | Yes (Advanced) |
| Sleep coach | ✔️ |
| Sleep Alignment | ✔️ |
| Breathing variations | ✔️ |
| Nap detection | ✔️ |
| Hydration | Yes (in Garmin Connect™ and optional Connect IQ™ widget) |
| Women's Health | Yes (in Garmin Connect™ and optional Connect IQ™ widget) |
| Health Snapshot | ✔️ |
| Skin temperature | ✔️ |
| JET LAG ADVISER | ✔️ |
| Lifestyle Logging | ✔️ |
| Health Status | ✔️ |
| Sensors | |
| GPS | ✔️ |
| GLONASS | ✔️ |
| Galileo | ✔️ |
| QZSS | ✔️ |
| BeiDou | ✔️ |
| SatIQ™ Technology | ✔️ |
| Garmin Elevate™ wrist heart rate monitor | ✔️ |
| Pulse Ox Blood Oxygen Saturation Monitor | ✔️ |
| Barometric altimeter | ✔️ |
| Compass | ✔️ |
| Gyroscope | ✔️ |
| Accelerometer | ✔️ |
| Thermometer | ✔️ |
| Ambient light sensor | ✔️ |
| Daily smart features | |
| Connectivity | Bluetooth®, ANT+®, Wi-Fi® |
| Connect IQ™ (downloadable watch faces, data fields and apps) | ✔️ |
| On-device Connect IQ™ Store | ✔️ |
| Smart Notifications | ✔️ |
| Text response/reject phone call with text (Android™ only) | ✔️ |
| View images from notifications on watch (Android™ only) | ✔️ |
| Morning report | ✔️ |
| Evening report | ✔️ |
| Calendar | ✔️ |
| Weather forecasts | ✔️ |
| Realtime settings sync with Garmin Connect™ mobile | ✔️ |
| Battery Saver - customisable low power watch | ✔️ |
| Controls smartphone music | ✔️ |
| Plays and controls watch music | ✔️ |
| Find my phone | ✔️ |
| Find my watch | ✔️ |
| Find My Phone during GPS activity | ✔️ |
| Compatible with Garmin Messenger app | ✔️ |
| Smart trainer control | ✔️ |
| Compatible with Garmin Connect™ Mobile | ✔️ |
| Smartphone compatibility | iPhone®, Android™ |
| Stocks | ✔️ |
| Bluetooth phone calling and voice assistant support | ✔️ |
| Voice command | ✔️ |
| Colour Shift | ✔️ |
| Red shift mode | ✔️ |
| Garmin Share | ✔️ |
| Passcode | ✔️ |
| Calculator | ✔️ |
| Colour Filters | ✔️ |
| Spoken Watch Face | ✔️ |
| Hourly Alert | ✔️ |
| Workout and Training Plans | |
| Daily Suggested Workout - Running (Heart Rate Based) | ✔️ |
| Daily Suggested Workout - Cycling (Heart Rate Based) | ✔️ |
| Daily Suggested Workout - Walking (Heart Rate Based) | ✔️ |
| Daily Suggested Workout - Fitness (Heart Rate Based) | ✔️ |
| Garmin Running Coach | ✔️ |
| Garmin Running Coach Experts | ✔️ |
| Garmin Cycling Coach | ✔️ |
| Garmin Coach - Prebuilt Cycling Plans | ✔️ |
| Garmin Coach - Strength | ✔️ |
| Garmin Fitness Coach | ✔️ |
| Mixed Session Multisport | ✔️ |
| Multisport workouts | ✔️ |
| Cardio workouts | ✔️ |
| Strength workouts | ✔️ |
| HIIT workouts | ✔️ |
| Yoga workouts | ✔️ |
| Pilates workouts | ✔️ |
| Workouts for wheelchair users | ✔️ |
| On-screen workout animations | ✔️ |
| On-Screen Workout Muscle Map | ✔️ |
| Activity profiles | |
| Gym | Strength, HIIT, Cardio, Elliptical Training, Stair Stepping, Floor Climbing, Indoor rowing, Jump Roping |
| Multisport | Triathlon, Duathlon, Brick, Pool triathlon, Swimming/Running, Mixed Session |
| WELLNESS | Walking, Pilates, Yoga , Indoor Walking, Mobility, Meditation, Breathwork |
| INDOOR RUNNING | Treadmill Running, Indoor Track Running, Virtual running |
| Outdoor running | Running, Outdoor Track Running, Trail Running, Ultra Running, Obstacle Racing |
| Outdoor recreation | Hiking, Rucking, Mountaineering, Indoor Climbing, Bouldering, Horseback Riding, Golfing, Disc Golf, Archery, Adventure Racing |
| Cycling | Biking, Road biking, Mountain Biking, Gravel biking, Bike commuting, Bike touring, eBiking, eMountain Biking, Indoor Biking, Cyclocross, BMX |
| Swim | Pool Swimming, Open Water Swimming |
| On the water | Stand Up Paddleboarding, Rowing, Kayaking, Fishing, Snorkeling |
| Motor sports | Motorcycling, Overlanding, Motocrossing, ATVing, Snowmobiling |
| Racket sports | Tennis, Pickleball, Badminton, Squash, Table Tennis, Padel, Platform Tennis, Racquetball |
| Snow & Winter | Skiing, Snowboarding, XC Classic Skiing, XC Skate Skiing, Ice Skating, Snowshoeing |
| Sport profiles | Basketball, Volleyball, Field Hockey, Ice Hockey, Football, American Football, Lacrosse, Rugby, Ultimate Disc, Cricket, Softball, Baseball |
| In the ring | Boxing, Mixed martial arts |
| Other activity profiles | Inline Skating, Gaming, Breathwork |
| Safety and tracking features | |
| Incident Detection during select activities | ✔️ |
| Incident detection alert on phone for wearables | ✔️ |
| Assistance | ✔️ |
| Live Event Sharing | ✔️ |
| Gaming Features | |
| Gaming activity | ✔️ |
| GameOn™ app compatible | ✔️ |
| Activity tracking features | |
| Step counter | ✔️ |
| Push tracker | ✔️ |
| Move alerts (displays on device after a period of inactivity; walk for a couple of minutes to reset it) | ✔️ |
| Move alert movement options | ✔️ |
| Weight shift alert | ✔️ |
| Auto goal (learns your activity level and assigns a daily step goal) | ✔️ |
| Calories Burned | ✔️ |
| Floors climbed | ✔️ |
| Distance travelled | ✔️ |
| Intensity minutes | ✔️ |
| TrueUp™ | ✔️ |
| Move IQ™ | ✔️ |
| Garmin Connect™ Challenges app | ✔️ |
| Automatic rep counting | ✔️ |
| Training, planning and analysis features | |
| Customisable screen(s) | ✔️ |
| Downloadable training plans | ✔️ |
| Course guidance | ✔️ |
| HR Zones | ✔️ |
| HR Alerts | ✔️ |
| HR Calories | ✔️ |
| % HR Max | ✔️ |
| % HRR | ✔️ |
| Recovery Time | ✔️ |
| Race glance/widget | ✔️ |
| HRV Status | ✔️ |
| HR Broadcast (broadcasts HR data over ANT+® to paired devices) | ✔️ |
| Respiration Rate (During Exercise) | Yes (with compatible accessory) |
| GPS speed and distance | ✔️ |
| Customisable activity profiles | ✔️ |
| Auto Pause® automatic timer halt | ✔️ |
| Interval training | ✔️ |
| Improved interval (includes open repeats, intervals data page, rest screen and auto detection) | ✔️ |
| Advanced workouts | ✔️ |
| HRM running pace and distance | ✔️ |
| Auto Lap® interval tracking feature | ✔️ |
| Manual lap | ✔️ |
| Rest timer | ✔️ |
| Configurable lap alerts | ✔️ |
| Heat and Altitude Acclimation | ✔️ |
| VO2 Max (Run) | ✔️ |
| VO2 Max (Trail Run) | ✔️ |
| Load ratio | ✔️ |
| Training Load | ✔️ |
| Training load focus | ✔️ |
| Training Effect | ✔️ |
| Training Effect (Anaerobic) | ✔️ |
| Primary benefit (Training Effect labels) | ✔️ |
| Workout benefit | ✔️ |
| Improved Recovery Time | ✔️ |
| Customisable alerts | ✔️ |
| Voice alerts | ✔️ |
| Multisport auto transition | ✔️ |
| Finish time | ✔️ |
| Virtual partner | ✔️ |
| Race an activity | ✔️ |
| Multi-sport | ✔️ |
| Touch and/or button lock | ✔️ |
| Shortcuts | ✔️ |
| Auto scroll | ✔️ |
| Activity history on watch | ✔️ |
| Physio TrueUp | ✔️ |
| Unified Training Status | ✔️ |
| Running features | |
| GPS-based distance, time and pace | ✔️ |
| Running dynamics | ✔️ |
| Vertical oscillation and ratio | ✔️ |
| Ground contact time and balance | Yes (GCT balance with accessory) |
| Stride length (real time) | ✔️ |
| Cadence (provides real-time number of steps per minute) | ✔️ |
| Running power | ✔️ |
| Grade-adjusted pace | ✔️ |
| Performance condition | ✔️ |
| Lactate threshold | ✔️ |
| PacePro™ Pacing Strategies | ✔️ |
| Run workouts | ✔️ |
| Trail run auto climb | ✔️ |
| Race predictor | ✔️ |
| Course- and weather-specific race predictor | ✔️ |
| Projected race time | ✔️ |
| Foot pod capable | ✔️ |
| Run/Walk/Stand detection | ✔️ |
| Golfing features | |
| Yardage to F/M/B (distance to front, middle and back of green) | ✔️ |
| Yardage to layups/doglegs | ✔️ |
| Measures shot distance (calculates exact yardage for shots from anywhere on course) | Automatic |
| Digital scorecard | ✔️ |
| Stat tracking (strokes, putts per round, greens and fairways hit) | ✔️ |
| Garmin AutoShot™ | ✔️ |
| Green View with manual pin position | ✔️ |
| Hazards and course targets | ✔️ |
| PinPointer | ✔️ |
| Round timer/odometer | ✔️ |
| Automatic club tracking compatible (requires accessory) | ✔️ |
| Pairs with Garmin Golf app | ✔️ |
| Tournament legal | ✔️ |
| Outdoor recreation | |
| Point-to-point navigation | ✔️ |
| Breadcrumb trail in real time | ✔️ |
| Back to start | ✔️ |
| TracBack® | ✔️ |
| UltraTrac mode | ✔️ |
| Up Ahead | ✔️ |
| Elevation profile | ✔️ |
| Distance to destination | ✔️ |
| Barometric trend indicator with storm alert | ✔️ |
| Vertical speed | ✔️ |
| Total ascent/descent | ✔️ |
| Auto Rest | ✔️ |
| Future elevation plot | ✔️ |
| Area calculation | Yes (via Connect IQ™) |
| Fish forecast | Yes (via Connect IQ™) |
| Sun and moon information | ✔️ |
| Cycling features | |
| Courses | ✔️ |
| Bike lap and lap maximum power (with power sensor) | ✔️ |
| Race an activity | ✔️ |
| Alerts (triggers alarm when you reach goals including time, distance, heart rate or calories) | ✔️ |
| Power curve and % FTP workouts | ✔️ |
| Compatible with Vector™ and Rally™ (power meters) | ✔️ |
| Compatible with Varia™ radar (rear-facing radar) | ✔️ |
| Compatible with Varia™ lights | ✔️ |
| Compatible with Varia headlight camera | ✔️ |
| Speed and cadence sensor support (w/sensor) | ✔️ |
| Power meter compatible | ✔️ |
| Swimming features | |
| Open-water swim metrics (distance, pace, stroke count/rate, stroke distance, swim efficiency (SWOLF), calories) | ✔️ |
| Pool swim metrics (lengths, distance, pace, stroke count, swim efficiency (SWOLF), calories) | ✔️ |
| Stroke type detection (freestyle, backstroke, breaststroke, butterfly) (pool swim only) | ✔️ |
| Basic rest timer (up from 0) (pool swim only) | ✔️ |
| Auto rest (pool swim only) | ✔️ |
| Time and distance alerts | ✔️ |
| Underwater wrist-based heart rate | ✔️ |
| Security Information | |
| Security updates until at least (YYYY-MM-DD) | 29-09-2027 |
IN THE BOX
Venu® 4 - 45 mm
- Venu 4 - 45 mm
- Charging/data cable
- Documentation
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, quality issues, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be debited to your Card Account.
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been dispatched by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
- Refunds
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account.
Typically refunds take 5-7 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.
Please feel free to mail us at info@madaboutwheels.com if you have any questions.
- Shipping and Cash on Delivery (COD) Fees
Any shipping or Cash on Delivery (COD) fees charged against the order will not be refunded back.
- Returns Policy
The entire process takes about 5-7 business days. Thank you for co-operation and patience.
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 10 days from the date of delivery as follows:
- In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 10 days from the date on which these goods are delivered.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
o Products damaged while being used do not qualify for a refund or replacement.
o In case we are unable to replace the damaged / defective product, we will refund the order amount to you.
o In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal.
o Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
o In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs 120 per kg subject to submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse in this case is customer’s responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
o Refund shall be initiated once the products reaches back to our warehouse and necessary checks are completed to clear the refund process.
o We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
o We hold the right to deduct shipping charges of Rs. 120 per kg for every kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
o We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
o In case of multiple product order returns, the request should be placed together for all the products you want to return.
o We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.99 for all orders and disable cash on delivery option for accounts which have high percentage of returns.
NOTE: Products that have been tampered with, opened and/or used cannot be returned.
Mode of Return
To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection FREE of cost Or the customers can directly send the product back to us through a premium courier partner post our approval and we shall refund you the courier cost subject to maximum of Rs.120 per kg
You may contact our Customer Care within 10 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier FREE of cost and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.
At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference.
Please e-mail us at info@madaboutwheels.com if you have any questions.
